Privacy Policy

This Privacy Policy describes how we collect, use and disclose your personal information when you visit our website or make a purchase. By "personal information" we mean any information relating to an identifiable individual. Below you'll find detailed information about what personal information we collect and why.

Collection of personal information

I — Device information

Purpose of collection: We automatically collect information about your device to load the website correctly and to analyse how the site is used, so we can optimise how it works.

Source of collection: This information is collected when you visit our website, through cookies, log files, web beacons, tags or pixels.

Disclosure for business purposes: This information may be shared with our technology partner, Shopify.

Personal information collected: Browser version, IP address, time zone, cookie information, pages viewed, search terms and interactions with the site.

II — Order information

Purpose of collection: We collect the information needed to process your purchases, such as delivering products or services, processing payments, arranging shipping, sending invoices and order confirmations, communicating with you, screening orders for risk or fraud, and providing information about our products or services in line with your preferences.

Source of collection: This information is collected directly from you.

Disclosure for business purposes: This information may be shared with our technology partner, Shopify.

Personal information collected: Your name, billing address, shipping address, payment information (including credit card numbers), email address and phone number.

III — Customer support information

Purpose of collection: We collect this information to provide you with customer support.

Source of collection: This information is collected directly from you.

Minors

Our site is not intended for anyone under the age of 13. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@southern-finest.com to request its deletion.

Sharing personal information

We share your personal information with service providers who help us deliver our services and fulfil our contracts with you. We use Shopify to run our online store. We may also share your personal information to comply with applicable laws and regulations or to protect our rights.

Use of advertising

We use your personal information to provide targeted advertising or marketing communications. We use Google Analytics to understand how our customers use the site. You can opt out of targeted advertising by visiting Facebook, Google, Bing, or via https://optout.aboutads.info.

Use of personal information

At Southern Finest, we use your personal information to provide our services, including selling products, processing payments, shipping and managing your order, as well as to keep you informed about news, services and offers.

Legal basis

Under the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information on the following legal bases:

• your consent;
• the performance of the contract between you and the site;
• compliance with our legal obligations;
• the protection of your vital interests;
• the performance of a task carried out in the public interest;
• our legitimate interests, where these do not override your fundamental rights and freedoms.

Data retention

When you place an order through our site, we retain your personal information for administrative purposes, unless you request its deletion. We use the information you provide to send you order notifications, abandoned-cart reminders and marketing offers.

Cookies

A cookie is a small piece of information that is downloaded to your device when you visit our site. At Southern Finest we use several types of cookies, including functional, performance, advertising and social media cookies. Cookies improve your browsing experience by allowing the site to remember your preferences.

Do Not Track

Please note that, as there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not change our data collection and use practices when we detect such a signal from your browser.

Your rights (GDPR)

If you are a resident of the EEA, you have the right to access the personal information we hold about you, to have it transferred to a new service, and to request that it be corrected, updated or deleted. To exercise these rights, please contact us at info@southern-finest.com.

Your personal information is initially processed in Australia and may then be transferred outside Australia for storage and further processing.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons.

Complaints

If you would like to make a complaint, please contact us by email at info@southern-finest.com. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), or — if you are in the EEA with your local data protection supervisory authority.

Contact

If you have questions after reading this policy, would like more information about our privacy practices, or would like to make a complaint, please contact us by email at info@southern-finest.com.