Return Policy
Our promise
At Southern Finest, we want you to love what you've ordered. Your happiness with your order matters to us. If something isn't right, here's everything you need to know before you get in touch.
What we accept
We accept returns within 30 days of the delivery date of your order. Items must be unworn, unwashed and returned with all original tags attached. We're unable to process returns for items that show signs of wear, that have been altered, or that are missing their tags.
What we don't accept
Items marked as "Final Sale" at the time of purchase are not eligible for return or exchange. This is clearly noted on the product page before purchase.
Our returns policy is designed to protect anyone who receives an item that doesn't meet their expectations. It isn't intended to allow you to buy several sizes or variants of the same product with the intention of returning the ones you don't keep. Please have a look at our size guide before ordering. If you're unsure about the right size, write to us at info@southern-finest.com before you buy we're here to help you choose well from the very start.
Return shipping costs
Return shipping costs are your responsibility, including any international shipping costs and customs or import duties. We recommend using a tracked and insured service, as we can't accept responsibility for items that don't reach us.
Faulty or incorrect items
If you receive a faulty item, or we've sent you the wrong product, please contact us within 7 days of delivery at info@southern-finest.com. We'll sort out a solution at no cost to you. Please include a clear photo of the problem in your message.
Refunds
Once we've received and checked your return, we'll process your refund to the original payment method within 5–7 business days. You'll receive a confirmation by email.
How to start a return
Send us an email at info@southern-finest.com with your order number, the item you'd like to return and the reason for the return. We'll confirm we've received it and give you the return address. Returns sent without prior confirmation may not be processed.